Privacy Policy

1. Personal Data We May Collect

Depending on the services you use, we may collect information such as:

Your name, date of birth, telephone number, email address, Zalo or other contact details; booking dates and selected services; order and necessary payment confirmation information; names and prayer intentions required for candle-lighting prayers, ceremonies, or related services; and other information that you voluntarily provide to us.

When you visit our website, certain technical information may also be collected automatically, depending on the technologies used, such as device information, browser information, access time, cookies, and similar technical data.

We do not intentionally request personal information that is unrelated to the service you have requested.

2. Why We Use Your Personal Data

We may use your personal data to:

Process bookings and orders; arrange candle-lighting prayers, traditional ceremonies, Sak Yant and related services; confirm appointments, schedules and payment status; provide customer service and after-sales assistance; send important information relating to services you have requested; improve our website and customer experience; maintain website and transaction security; and comply with applicable legal obligations.

Where we wish to use your personal data for a materially different purpose, we will take the appropriate steps required under applicable law, including obtaining consent where necessary.

3. Candle-Lighting, Prayer and Traditional Ceremony Information

Some RATTANAKOSIN services have a special cultural or religious nature.

When you participate in a candle-lighting prayer, Buddhist ceremony, or Thai traditional cultural ceremony, we may need certain information such as your name, date of birth, prayer intention, or other information reasonably required to perform the requested service.

Such information will be used only for purposes connected with the service you have requested, including preparing prayer information, arranging candle offerings, ceremonies, chanting, blessings, and related activities.

Where necessary to perform the requested ceremony or service, limited information may be shared with the temple, monks, Ajarn, ceremony practitioners, staff, or other persons directly involved in providing that service.

Our basic principle is simple:

Only information reasonably necessary to perform the requested service should be shared.

Please do not include identification numbers, banking passwords, medical records, or other unnecessary highly sensitive information in your prayer requests.

4. Photographs, Videos and Ceremony Records

We may take photographs or videos of candle-lighting prayers, chanting sessions, traditional ceremonies, and other activities so participants can see how services are carried out and so we can maintain appropriate records of our activities.

General photographs or videos of ceremonies may be used for service records, website content, social media, or educational and cultural presentations.

However, where photographs or videos clearly identify a particular customer or display personal information such as a customer's name, date of birth, telephone number, prayer intention, memorial tablet information, or other identifiable information, we will take appropriate privacy measures in accordance with applicable law and obtain authorization where required.

If you do not wish identifiable images of yourself to be used publicly, you may contact us to make a request.

5. We Do Not Sell Your Personal Data

RATTANAKOSIN does not operate a business model based on selling customers' personal data.

We do not arbitrarily sell or exchange your personal data for purposes unrelated to the services you have requested.

Personal data may only be processed or shared where reasonably necessary to provide services, comply with legal obligations, or where another lawful basis applies.

6. Who We May Share Necessary Information With

Depending on the nature of the service, necessary information may be shared with:

Temples, monks, Ajarn, ceremony practitioners, or staff responsible for performing the requested ceremony; payment service providers; logistics and delivery providers; website hosting, IT, security, and technical service providers; and competent authorities where disclosure is required by law.

We seek to limit any information shared to what is reasonably necessary for the relevant purpose.

7. Cookies and Website Technologies

The RATTANAKOSIN website may use cookies or similar technologies to maintain website functionality, remember language preferences, improve browsing experience, understand website usage, and enhance security.

If we use analytics, advertising, or tracking technologies such as Google Analytics, Meta Pixel, TikTok Pixel, or similar services, appropriate information and choices will be provided in accordance with the technologies actually used and applicable legal requirements.

8. How Long We Keep Personal Data

We do not keep all customer information indefinitely.

Personal data is retained only for as long as reasonably necessary to provide the relevant services, manage customer relationships, meet accounting or legal obligations, maintain security, and satisfy other legitimate operational requirements.

When personal data is no longer required, we may delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable requirements.

9. Your Personal Data Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

Be informed about how your personal data is processed; give or withhold consent where consent is required; withdraw previously given consent where applicable; access and review your personal data; request correction of inaccurate information; request deletion or restriction of processing in applicable circumstances; request access to or provision of certain data; and object to certain processing activities where permitted by law.

Certain requests may be subject to legal obligations, contractual requirements, record-retention requirements, or other lawful exceptions.

10. Personal Data Security

We take reasonable administrative and technical measures appropriate to the nature of our business and the information processed to help protect personal data against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Information relating to prayer intentions, religious practices, and other potentially sensitive matters is handled with particular care, with access limited where reasonably appropriate.

11. Third-Party Websites and Social Platforms

Our website may contain links to Zalo, TikTok, Facebook, Instagram, or other third-party platforms.

When you leave the RATTANAKOSIN website and use a third-party service, your information may be processed according to that third party's own privacy policy and practices.

RATTANAKOSIN does not control the independent data-processing activities of third-party platforms.

12. Children's and Minors' Personal Data

Our services are generally intended for customers who have the legal capacity to enter into the relevant transactions or arrangements.

Where a service involves the personal data of a child or minor, we will take additional protective measures as required by applicable law and, where necessary, seek appropriate authorization or confirmation from a parent, guardian, or other lawful representative.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time as our services, website functions, business practices, or applicable legal requirements change.

The updated version will be published on this website together with its latest revision date.

Where a change materially affects your personal data rights, we will take any additional notification or consent measures required by applicable law.

14. Contact Us

If you wish to access, correct, or request deletion of your personal data, withdraw applicable consent, raise concerns about the use of photographs or videos, or ask any questions regarding this Privacy Policy, please contact us through the official contact channels provided on this website.

After verifying the relevant request, we will respond and process it in accordance with applicable law and the circumstances of the request.